Contact / Support
Questions about Winterize My Home? Contact us at support@winterizemyhome.com for product questions, technical assistance or general feedback.
Purchase, access and refund assistance
Purchasing and accounts are not yet available. When those services launch, this same address will handle purchase and access issues, login problems and refund requests. See our Refund Policy for the intended policy.
For a future purchase issue, your purchase email address or order number and a brief description will help locate the relevant record. For a technical problem, you may describe the page, error and browser or device involved. Please do not send payment-card details, passwords, Magic Links or session tokens.
Email support
Please email us for support. For privacy questions or requests, see the Privacy Policy.
Winterize My Home provides educational home-preparation guidance and does not provide emergency assistance. Contact the appropriate emergency service for an urgent situation.